What are Lead Times?

After placing a furniture order you can expect delivery of the furniture anywhere from 10 days to 8 weeks or possibly even longer.

As a general statement: the more complex the order, the longer it will take to produce, ship, and install. Many of the mid-market manufacturers have in-stock limited selections that can arrive in 10 days while a furniture order that is more custom with upgraded fabrics and finishes can take 8 weeks. Container load orders from overseas can take 12 weeks to arrive in the United States.

When is the Ship Date?

This is the date (often week of) that the manufacturer commits to shipping the order.

After shipping, there is transit time (one week from the West Coast to many parts of the country) that it will take for the product to arrive at its’ destination. Then the product must be checked in, counts verified, damage claims filed, and delivery arrangements confirmed. This process can take 2 – 3 days depending on the order.

What do you mean when you say Split Ship?

This refers to the process that some manufacturers use to ship orders at different times. It can also refer to orders that are shipped from multiple locations from the same manufacturer.

For instance, there may be separate manufacturing facilities for panels, one for chairs, and one for desks, etc. A split ship may also occur where all of the items necessary to function are shipped together with auxiliary items shipped later. This is often done to meet construction schedules or occupancy requirements.

What’s on your Punch List?

During and after installation, there may be instances where items were mis-manufactured, mis-labeled, broken in the box, of incorrect size, etc. These items become part of a punch list that is needed to complete the project per the original plans and expectations. Generally, these are aesthetic issues that need to be reconciled immediately and replaced or repaired. To address these issues as quickly as possible, we have an entire team dedicated to punch lists.

What is a DWG file?

This is the electronic file produced by a CAD system ( Computer Aided Design) that helps the designer layout the furniture. It is an active file that can only be used with a CAD system and allows for furniture placement, measurements, and 3D renderings to be produced and verified. Most furniture manufacturers supply software so that a bill of materials can be constructed and an order placed electronically.